A file that you've stored in PilatusBox does not appear in the PilatusBox folder on your computer

One of these:

• If stored in the PilatusBox folder, the path to the file would exceed the path length limit for your computer:
  • On a Mac, the path to the file would exceed 1,023 characters.
  • On a Windows computer, the path to the file would exceed 259 characters.

    For more information on path length limits and the desktop application, see Path length restrictions and the desktop application.

• The file was deleted from the PilatusBox folder because the file was renamed from the User Portal or one of your Macs and the resulting file path exceeds the limit for your computer:
  • On a Mac, the path to the file exceeds 1,023 characters.
  • On a Windows computer, the path to the file exceeds 259 characters.

    For more information on path length limits and the desktop application, see Path length restrictions and the desktop application.