Diagnostic data is any kind of data that can be used to diagnose an issue with the PilatusBox Outlook Add-in. If the Outlook Add-in is not functioning properly, you can use the Collect Diagnostics feature to collect diagnostic data from the Add-in into a .zip file. Then you can send the .zip file to support for analysis.
You can collect diagnostic data by using:
- The Collect Diagnostics option in the Outlook Settings menu. This option is the preferred method for collecting diagnostic data.
- The PilatusBox Outlook Add-in Collect Diagnostics option in the Windows Start menu.
The Collect Diagnostics feature collects:
- Device Logs
- Registry keys
- The configuration file for the Outlook Add-in