If the desktop application isn't running and you can't start it or if the desktop application failed to collect diagnostic data, you can use the PilatusBox Collect Diagnostics option in the Windows Start menu to collect diagnostic data.
Important
If the desktop uses Windows PowerShell 4.0 or below, you need to run the PilatusBox Collect Diagnostics option as an administrator to use this feature.To use the Windows Start menu to collect diagnostic data, in the Windows Start menu, select PilatusBox > PilatusBox Collect Diagnostics.
The diags-timestamp.zip file is created on the desktop.