One of these:
- The file or folder names contain one or more invalid characters. Rename the applicable files and folders.
For a list of characters that PilatusBox cannot synchronize, see File names.
- The files are ones that PilatusBox does not synchronize.
For information on the types of files that PilatusBox does not synchronize, see Unsyncable files.
- The file exceeds a limit enforced by the PilatusBox system.
For information on the limits that PilatusBox enforces, see System enforced values (desktop), or .
- You don't have enough space left in your PilatusBox storage quota to store the file. Do one of these:
- Delete files from or move files out of the PilatusBox folder until you have enough space to store the files you want.
- Ask your PilatusBox system administrator to increase your storage quota.
- The file contains a virus. The PilatusBox system can be configured to scan incoming files for viruses. In this case, the system does not synchronize files in which viruses are detected.
- The file has an extension that has been prohibited by your PilatusBox administrator.
- A non-synching shared folder exists in the path to the file or folder. For example, if you have a non-synching shared folder named Presentations and try to create a folder named Presentations in the same location, the new folder is not synchronized.
For information on viewing your non-synching shared folders, see Viewing collaborative folders.
For instructions on viewing a list of files that cannot be synchronized, see Viewing the sync status of your files (for Mac)Viewing the sync status of your files (for Windows).